![]() We had a look into this issue and discovered that this issue is commonly caused by the following few reasons: When the users click on the Repair button, Word closes automatically without starting the repair process. We're sorry, but Word has run into an error that is preventing it from working correctly. In most cases, the crash is accompanied by an error code that states: The library I was working from today is not a copy, but has imported references from a variety of other EndNote libraries, with additions of imported references that were downloaded into it, but from different computers.Before we get into fixing the error, it is important to understand why the error occurs in the first place. At present I don’t do any file sharing through EndNote, so if I have to share files, I compress and library and then e-mail it. It’s the desktop application, with internet just for importing the references only. This annoying sequence has happened three times so far, and I am looking for a genuine solution to the problem! Any suggestions from experts out there would be most appreciated.Īnd to clarify, I am not using the fully-linked cloud-based version of EndNote X7 that allows file-sharing. We’ve taken my computer (desk top) to a specialist who has done something to re-set the wireless card so that internet can be up and running again. ![]() After the computer is turned on again – Ouch! – internet access is chopped off and requires a visit to the computer expert. When I have EndNote and Word open for inserting references and also have an electronic database open (like Pub Med or Scopus), things work smoothly for a while, then Bam! Word freezes up, nothing moves in any of the programs open, forcing a shutdown. It sounds like the problem I have been experiencing (for a few weeks now!) is similar to what has been posted. If it were not the preferred program at my university I would not be using it! Given all the issues with EndNote, I feel as though it would be so much easier to simply format all the references for APA by hand, and that it probably wouldn’t take very much longer than it takes to deal with EndNote! ![]() ![]() Ĭount yourself enormously blessed that you’ve only encountered problems with EndNote recently! I’ve been suffering with this that or the other ‘buggy’ thing with EndNote ever since dealing with X5. If the above steps don’t help, please call or email our support team directly for live troubleshooting. Reopen EndNote, then Word, and try inserting into the blank document again. Rename the Normal.dotm file to AbNormal.dotm and close the window. Quit Word, and go to Users::Library:Application Support:Microsoft:Office:User Templates. ![]() However, when I’ve seen only a single function of CWYW failing when all else is working, the fault is often with a specific component of Word. –>If the crash DOES still occur, the fault is not with the library. Make sure your library is saved locally (not on Dropbox or another “cloud” location), and repair the library by following the steps here: >If it does NOT occur, there may be damage in your EndNote library. With this library open, make a new blank Word document and attempt to insert. Open the Sample library, which you can find in Applications:EndNote X7:Examples: Sample_Library_X7.enlx Please close your library by clicking on the red button, then go to File>Open Library in the EndNote program. Let’s do a little troubleshooting as a test. That definitely sounds unusual! I’m so sorry you’re running into this problem. ![]()
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